Product Updates

October 16, 2026 v2.3.0 Latest

More control over your cart recovery

Choose when Upsello reaches out, tailor the message, and preview the experience before your recovery campaign goes live.

Set your recovery timing. Choose how long Upsello waits before sending a cart recovery message, so each campaign fits your store’s buying journey.
Preview messages before publishing. Check your recovery message with sample cart details before making it available to shoppers.
A clearer campaign overview. See which recovery campaigns are active, paused, or still in draft from one place — and get a reminder if you try to leave the editor with unsaved changes.

Also in this release: paused campaigns no longer appear as active in the campaign list, and product images now size consistently in message previews.

Available to stores with cart recovery enabled. Existing campaigns keep their current settings — no action needed.

September 29, 2026 v2.2.0

Filter your inbox by conversation status and pick up where you left off.

Filter conversations by status. Switch between conversations handled by AI, conversations waiting for your team, and resolved conversations.
Keep your inbox filters. Your selected filters stay in place when you open a conversation and return to the inbox.
See handoff context at a glance. Conversations passed to your team now show a short summary of the shopper’s question and the assistance already provided.

Also fixed: the unread conversation count now refreshes right after a conversation is opened.

Available to all stores. No setup required.

Open your inbox

September 12, 2026 v2.1.1

This update resolves a few issues affecting the storefront chat widget and order tracking replies.

The chat window no longer overlaps the checkout button on smaller mobile screens.
Order tracking replies no longer show an outdated delivery status after a refresh.
The chat widget keeps its selected language when a shopper moves between product pages.

Applied automatically. No action required.

September 5, 2026 v2.1.0

Luna answers pre-purchase questions with clearer product details, and hands off to your team with more context.

Answers with sources. Each product answer now lists the catalog details it relied on, so you can verify recommendations at a glance.
Calmer handoffs. When Luna passes a shopper to a human agent, the handoff now leads with a summary of the question asked.

Also fixed: Luna could recommend an out-of-stock variant when size or color was left unspecified.

August 28, 2026 v2.0.4

Small fixes to keep conversations and recovery flows running smoothly.

Duplicate cart events could schedule two recovery messages for the same shopper.
Weekly email digests could show zero counts for stores with more than 10,000 monthly visitors.