Can you share customer names publicly?

Some accounts are under NDA. Email sales@upsello.com for reference calls where available.

How do we replicate these outcomes?

Start with Shopify connect, knowledge base, and recovery rules—most stores launch in about five minutes. See /integrations/shopify.

Case studies

Structured, anonymized examples of how teams use Upsello to turn support from a cost center into a growth lever.

Challenge: Peak-season volume slowed human replies; sizing and styling questions repeated across agents.

Approach: Upsello playbooks in 50+ languages plus abandoned-checkout offers within 30 minutes.

Metric	Observed within ~90 days
In-chat conversion	Roughly +12–18% vs baseline band among peers
Recovered orders	About 4–7% of weekly orders from recovery flows
Repeat tickets	Down ~35% for FAQ-heavy topics

Challenge: Ingredient expertise and subscription changes; brand tone had to stay consistent.

Approach: Ingredient knowledge base, sensitive-topic escalation, in-chat subscription upsell bundles.

Metric	Observed within ~60 days
AOV in chat sessions	Roughly +9–14%
CSAT	Maintained 4.5+ (5-point) with faster first reply
After-hours orders	Meaningful lift from 24/7 coverage

Challenge: Complex spec comparisons and promo rules; checkout queues during sales.

Approach: Comparison-style recommendations, promo codes, real-time hesitation on checkout.

Metric	Peak period
Checkout recovery	Roughly +6–11% within 24h of abandon
Peak coverage	AI handled 70%+ of first-touch chats
Payback	Many teams cover subscription within 1–2 billing cycles

Figures are anonymized peer ranges, not guarantees for a single merchant. Validate impact in the Upsello dashboard with session-level attribution.

Can you share customer names publicly?: Some accounts are under NDA. Email [email protected] for reference calls where available.
How do we replicate these outcomes?: Start with Shopify connect, knowledge base, and recovery rules—most stores launch in about five minutes. See /integrations/shopify.